Refund Policy

1. Purpose & Applicability

This Refund & Cancellation Policy (“Policy”) governs all subscription fees, payments, upgrades, renewals, and add-on services provided by TheInnSight.ai (referred to as “InnSight”, “we”, “us”, or “our”) through its platform, website, APIs, or associated interfaces.
This Policy should be read alongside the Terms & Conditions and Privacy Policy of InnSight. In case of any conflict, this Policy shall govern matters of refunds and cancellations.
By subscribing to InnSight’s services, you (the “User” or “you”) agree to abide by this Policy.

2. Services Covered & Nature

InnSight.ai offers SaaS services for property / hospitality management, integrated AI features, analytics, and automation. There are no physical goods; all deliverables are digital (software access, features, dashboards, AI modules).
Accordingly, refunds, cancellations, and credits must be handled in a way appropriate for digital / SaaS models.

3. Free Trial / Evaluation Period

• If InnSight offers a free trial or “freemium” plan, that trial period is exempt from payment and thus has no refund implications.
• Users must upgrade (i.e. convert to paid) before the trial ends to gain paid features.
• No refunds are applicable during or for a free trial (since no charge is made).

4. Paid Subscriptions: Refunds & Termination

4.1 Non-Refundability of Active Subscriptions

• Once you upgrade to a paid subscription (monthly, quarterly, or annual), the fee for the paid period is generally non-refundable.
• You may cancel auto-renewal at any time; cancellation prevents future billing but does not grant refunds for the current active period.
• Your access to paid features continues until the end of the current billing cycle after cancellation.

4.2 Exception Window (Discretionary Refund)

• If you request a refund within 48 hours of your initial payment or plan renewal (for the first billing cycle), InnSight may (at its discretion) offer a full or partial refund, especially in cases of accidental purchase, duplicate charge, or other valid causes.
• Refund requests made after this window are typically not considered.

5. Upgrades, Downgrades & Prorating

• If you upgrade your plan mid-cycle, the billing for the new plan is prorated for the remainder of the period — no refund is given for the unused portion of the old plan, but you gain the upgraded access immediately.
• If you downgrade, the change takes effect from the next billing cycle; no refund is given for the unused portion of the higher plan.
• Any add-ons or feature module purchases follow the same rule — generally non-refundable once provisioned.

6. Service Outage, System Errors & Failure

• In the event of server downtime, technical failure, or bug preventing access to core functionalities for an extended period, InnSight may evaluate partial credits or refunds (pro rata) for the affected time period.
• Such remedial credit is limited to the subscription cost of the affected period and does not extend to future periods.

7. No-Show / Non-Usage

• Because InnSight is a always-available digital platform, “no-show” or “non-usage” is not applicable in the typical sense.
• Lack of usage does not entitle a refund if the service was continuously available during the paid period.

8. Refund Processing & Method

• Approved refunds will be issued to the original payment method (credit card, bank transfer, payment gateway).
• Refunds will be processed within 5 – 10 business days of approval.
• If any transaction processing fees or gateway costs are non-recoverable, InnSight may deduct those from the refund amount (with notice).

9. How to Request Cancellation / Refund

To request cancellation or refund:

• Your name / organization
• Registered email / account ID
• Transaction / invoice ID
• Date of payment / renewal
• Reason for refund request

InnSight may require additional documentation or investigation before approving a refund.

10. Discretion & Exceptions

InnSight reserves the right to grant exceptions to this Policy in special cases such as:

• Documented billing mistakes (double charge, etc.)
• Verified system faults or lost data due to fault in the platform
• Other compelling reasons as determined by management

Any such exceptions are at InnSight’s sole discretion and final.

11. Contact Us

If you have questions about this refund policy or your specific case, please reach out to our support team:
Email: connect@theinnsight.ai
Phone: +91 33 40705047
Address: S-129, B.P. Township, Patuli, Kolkata-700094

12. Amendments & Versioning

• InnSight may modify this Policy from time to time to reflect changes in business model, legal requirements, or best practices.
• Updated versions will be published on the website and will supersede previous ones as of their effective date.
• Your continued use of the service after changes constitutes acceptance of the updated Policy.

13. Governing Law & Disputes

This Policy is governed by and construed under the laws applicable to InnSight (e.g. India, or wherever incorporated) as per the Terms & Conditions.
All disputes arising under or in connection with this Policy are subject to the jurisdiction of the courts specified in the Terms & Conditions.